Replacements for Missing or Damaged Items (Including Concealed Damage):
- Outstanding Kitchens has final determination of resolution for any manufacturer warranty claims submitted. Solutions should be discussed with Outstanding Kitchens prior to any return.
- Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. Outstanding Kitchens reserves the right to provide alternative products or components as solutions.
- Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading.
- Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery.
- To file a claim for damage or a shortage, please log into our website and use our damage claim module.
- The following must be included to process the claim:
- Order number
- Buyer’s name
- Shipping address for replacements
- Brief description of damage or shortage, including item numbers and/or parts
- PICTURES of the damage are required
- Pictures of the damaged packaging and product are required to be eligible for full replacement.
- Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.
- Expedited shipping service is NOT available for replacements and/or parts.
- All damages must be documented and reported upon opening the boxes.
- Missing items must be reported within two weeks from delivery.
- Concealed damages must be reported within one month from delivery.
- Items that have been assembled and installed cannot be claimed as damaged
- Outstanding Kitchens cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
Return Merchandise Authorizations (RMA)
- Once the order is in process, no changes can be made. Additional items can be processed online as a new order.
- If a customer requests changes to their selected shipping method after the time of checkout additional charges may apply.
- All returns must be authorized by Outstanding Kitchens prior to return shipment.
- Returns must be received by US Cabinet Depot within 30 days of purchase.
- All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.
- No returns on trims, mouldings, fillers, panels or tools.
- No returns on discontinued cabinet styles.
- QUALIFYING returns will incur a 20% RESTOCKING FEE.
- The customer is responsible for setting up and covering all return shipments.
- Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.